Refund policy
Returns & Refund Policy
We want you to be satisfied with your purchase. If you change your mind about an eligible purchase, you may have cancellation and return rights under UK consumer law.
1. Cancelling an Order
For most online purchases, UK consumers have the right to cancel their order within 14 days of receiving the goods, without giving a reason, subject to applicable legal exceptions.
If you wish to cancel an order, please contact:
Your cancellation request should include your order number and the items you wish to return.
2. Perfume and Hygiene Products
For health, hygiene and safety reasons, certain products may not be eligible for return once their protective seal has been broken or the product has been opened, where this falls within an applicable legal exception.
This does not affect your statutory rights if a product is faulty, damaged or not as described.
3. Returning an Item
Returned items should, where applicable:
- Be unused
- Be in their original packaging
- Include all original accessories and packaging
- Be adequately packaged to prevent damage during return
Customers are responsible for taking reasonable care of items while they are in their possession.
4. Faulty, Damaged or Incorrect Items
If you receive an item that is faulty, damaged or different from what you ordered, please contact us as soon as possible at:
Please provide your order number and, where appropriate, photographs of the item and packaging.
We will assess the issue and provide an appropriate remedy in accordance with applicable UK consumer law.
5. Refunds
Where a refund is due, we will normally refund the applicable amount using the original payment method.
Refund processing times may depend on your payment provider or bank.
Where applicable, refunds will be made in accordance with your statutory cancellation and consumer rights.
6. Return Postage
Where you cancel an eligible order because you have changed your mind, you may generally be responsible for the direct cost of returning the goods, unless we have agreed otherwise or the law requires us to cover the cost.
If an item is faulty, damaged or incorrectly supplied, please contact us before returning it so we can provide appropriate instructions.
7. Your Statutory Rights
Nothing in this policy is intended to limit or exclude any rights you have under applicable UK consumer protection law.
8. Contact
For all return and refund enquiries:
Perfumeavenue.hop
Email: perfumeavenue6@gmail.com
